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QUALITY: List of resources
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Damage Control
from the series:
Difficult People and Situations Series
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In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
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Innovation & Continuous Improvement
from the series:
Workplace Excellence Series
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Inspire everyone to be creative, offer suggestions and make improvements. Identify opportunities to improve and teach...
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Managing Multiple Sites
from the series:
Learning a la Carte Series
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Eve Ash interviews Suzanne Dvorak, CEO, Marie Stopes International.
A major challenge for any growing organisation with...
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Negotiating With Suppliers
from the series:
Take Away Training Series
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Businesses need to negotiate more effectively with suppliers, not just on price. Psychologist Eve Ash reminds us to be...
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Leadership for Quality Service
from the series:
Learning a la Carte Series
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In this video, hear from a former Disney executive about how leadership can ensure that high quality customer service ...
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