|
|||
|
DIFFICULT CUSTOMERS & COMPLAINTS: List of resources
|
|||
| Title & Format | Description | ||
 |
|||
|
Calming a Complainer
from the series:
Cutting Edge Communication Comedy Series 1-80
|
The Calming a Complainer video provides skills to deal wth comlpainers professionally and calmly by examining an amus...
More...
|
||
| |
|||
|
Success at Work: 08 Build Employability Skills
from the series:
Success at Work Series
|
Find ways to learn new skills, manage your emotions and speak impressively.
...
More...
|
||
| |
|||
|
Enhancing Service
from the series:
Cutting Edge Communication Comedy Series 1-80
|
Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver.
...
More...
|
||
| |
|||
|
Handling Anyone Difficult
from the series:
Cutting Edge Communication Comedy Series 1-80
|
Steve teaches Carlos 6 key skills so problems don't escalate with difficult people.
...
More...
|
||
| |
|||
|
Resolving Conflict
from the series:
Cutting Edge Communication Comedy Series 1-80
|
A great program on essential skills for preventing and resolving conflict with best outcomes.
...
More...
|
||
| |
|||