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DIFFICULT CUSTOMERS & COMPLAINTS: List of resources
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08: Build Employability Skills
from the series:
Success at Work Series - 10 program set
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AUD
$275.00
Buy Now
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Find ways to learn new skills, manage your emotions and speak impressively.
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Enhancing Service
from the series:
Cutting Edge Communication Comedy Series 1-80
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AUD
$275.00
Buy Now
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Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver.
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Handling Anyone Difficult
from the series:
Cutting Edge Communication Comedy Series 1-80
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AUD
$275.00
Buy Now
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Steve teaches Carlos 6 key skills so problems don't escalate with difficult people.
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Resolving Conflict
from the series:
Cutting Edge Communication Comedy Series 1-80
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AUD
$275.00
Buy Now
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A great program on essential skills for preventing and resolving conflict with best outcomes.
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Managing a Complainer
from the series:
Cutting Edge Communication Comedy Series 1-80
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AUD
$275.00
Buy Now
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Barney, a neighbor, is irate because his car is blocked in, and gets more angry to discover staff who do not speak Eng...
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