Good customer service is good business because it means repeat business. Selling should never be approached as a 'one-off' deal because very soon you'll run out of customers. Winning over customers for life is the payoff for giving great customer service and chances are your devotees will bring in more customers.

Good customer service and salesmanship involve many skills including: listening, networking, negotiating, presenting, consulting and conflict management.

There are many ways to increase sales and improve customer service and Seven Dimensions has a wide range of resources to help:

• Building Rapport
• Cold Calling & Sales
• Communication Skills
• Consulting
• Customer Needs
• Customer Service
• Customer Value
• Difficult Customers & Complaints
• Handling Objections
• Internal Service
• Listening Skills
• Managing Sales & Service Staff
• Marketing
• Negotiation Skills
• Presentation Skills
• Product Knowledge
• Quality Service
• Questioning Techniques