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RECEPTION SKILLS: List of resources
Title & Format Price Description
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Insights and Strategies Series
USD $4,697.00 Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Service
from the series: Switch On Series
USD $275.00   SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide...
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Switch On Series
USD $935.00 The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinkin...
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01. Greeting and Introducing
USD $275.00 Learn to introduce yourself and others, and use the correct possessive pronouns - my, his, her, our, your an...
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02. Saying Where People Are
USD $275.00 Learn the right preposition to say where people are and use the present continuous tense for actions in progress. ...
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Coaching New People
USD $275.00 This video is divided into chapters: 1. Help them settle in 2. Offer practical steps to build skills 3. Give time ...
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Enhancing Service
USD $275.00 Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ...
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Teaching Greetings
USD $275.00 Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
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Passion for Service Excellence
USD $495.00 See the difference when people want to provide exceptional service: Be passionate about your work Make a posi...
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Sales and Service Masterclass Series
USD $1,496.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry hosts...
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10 Essential Reception Skills
USD $275.00 Learn the ten top reception skills, including professional presentation, dealing with multiple demands and visitors. ...
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Sales & Service Turn-Offs
USD $275.00 Identify the ten core principles of excellent service and what typically turns customers off. ...
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Business Etiquette
USD $275.00 Learn how business etiquette can improve your dealings in all aspects of your business. ...
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Handling Complaints
USD $275.00 Resolve problems and gain positive outcomes from difficult situations. ...
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The Spirit of Service
USD $275.00 Learn behaviours that internal and external customers love, so you deliver excellent service. ...
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Being Assertive
from the series: People Skills Series
USD $495.00 Learn the difference between being aggressive, non-assertive and assertive. ...
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Effective Listening
from the series: People Skills Series
USD $495.00 Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo...
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Explaining Clearly
from the series: People Skills Series
USD $495.00 Whether conveying information, giving instructions, coaching or selling, the ability to explain clearly is a core comm...
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