Video  Finder
CommunicationSkillsSlimBanner.jpg
TELEPHONE SKILLS: List of resources
Title & Format Description
Single Pixel White
Switch On - Service
from the series: Switch On Series
Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
Single Pixel White
Switch On Series
The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinki...
Single Pixel White
Success at Work: 02 Communicate Effectively
from the series: Success at Work Series
Project positively, listen and respect others and be clear and engaging. ...
Single Pixel White
Success at Work: 03 Be Confident and Assertive
from the series: Success at Work Series
Speak with confidence, overcome personal blocks and be assertive. ...
Single Pixel White
English at Work 04 – Asking Questions
English at Work 04 – Asking Questions is an entertaining course that shows learners how to ask for information,...
Single Pixel White
Enhancing Service
Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ...
Single Pixel White
The Phone as a Friend
Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
Single Pixel White
10 Essential Reception Skills
Learn the ten top reception skills, including professional presentation, dealing with multiple demands and visitors. ...
Single Pixel White
Dealing with Abusive & Threatening Calls
Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally. ...
Single Pixel White
Controlling Call Time
from the series: Hotlines Series
Staff in call centres need to be able to control call time and manage talkative callers politely. ...
Single Pixel White
Hotlines Series
Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It i...
Single Pixel White