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PRODUCT KNOWLEDGE: List of resources
Title & Format Description
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Enhancing Service
Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ...
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Negotiating for Results
Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company.  Steve wants to p...
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Closing the Sale
Ideal for group training and self-development..with excellent workbook and handouts. A panel of sales experts hosted ...
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Managing Difficult Customers and Complaints
Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
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Overcoming Objections
Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ...
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Passion for Service Excellence
See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
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Presenting with Impact
Ideal for group training and self-development. With excellent workbook and handouts. A panel of sales experts hoste...
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Sales and Service Masterclass Series
Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry hosts...
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Selling Yourself First
Ideal for group training and self-development. With excellent workbook and handouts. Psychologist Peter Quarry and ...
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Talking Up Your Business
Peter Quarry interviews Carolyn Stafford, Director, connectmarket.com.au Peter Quarry and Carolyn Stafford, author of ...
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The Phone as a Friend
Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
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What Customers Love and Hate
Ideal for group training and self-development..with excellent workbook and handouts. This program provides a wealth o...
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Working Constructively in a Sales Team
Ideal for group training and self-development..with excellent workbook and handouts. A panel of sales experts hosted ...
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7 Key Sales Skills
Avoid the classic mistakes and learn the essential skills to help you succeed in sales. Ideal for face-to-face sel...
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Advanced Sales Techniques
This program shows how to overcome six typical challenges faced by experienced sales people. A great way to encoura...
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Staff Can Do Too
Teach frontline staff to meet customers' needs with the CAN DO formula. ...
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