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DIFFICULT CUSTOMERS & COMPLAINTS: List of resources
Title & Format Description
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Calming a Complainer
The Calming a Complainer video provides skills to deal wth comlpainers professionally and calmly by examining an amus...
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Success at Work: 08 Build Employability Skills
from the series: Success at Work Series
Find ways to learn new skills, manage your emotions and speak impressively. ...
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Enhancing Service
Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver. ...
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Handling Anyone Difficult
Steve teaches Carlos 6 key skills so problems don't escalate with difficult people. ...
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Resolving Conflict
A great program on essential skills for preventing and resolving conflict with best outcomes. ...
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