7 Key Sales Skills
This title is part of the
Take Away Training Series
Synopsis
Avoid the classic mistakes and learn the essential skills to help you succeed in sales.
Ideal for face-to-face selling and telephone sales.
Ideal for face-to-face selling and telephone sales.
Key Learning Points
1. A Positive Start
- Have a positive mindset when introducing yourself and talking to the client
- Strong introduction ideas - breaking the ice
2. Build Continuous Rapport
- Start a flowing conversation
- Be real - have a chat if some paper work is taking time
- Summarise what the customer says
3. Identify and Explore Needs
- Ask their needs by asking about them.
- Ask about their business and their role.
- Find out if they have had previous problems in the same area
4. Present Solutions
- Features vs Benefits - which to focus on when
- Buying signals - how to look for them
5. Handling Objections
- Common objections such as; Too expensive, Not enough time, Not today
- Welcome the objection
- Defer the objection
- Focus on extras
- Compare products to competitors
- Show empathy
- Present the best alternative option
- Read body language
- Use testimonials
- Ask more questions
6. Close the Sale
- Ask for the sale eg How would you like to pay? When would you like it to be delivered?
- Conditional closing
- Incremental closing
7. Completion
- Paper work
- Computer records
- Follow up
- A thank you
Package Description
DVD
Recommended Audiences
- Sales Staff
Distributed in the following format(s)
- DVD
Available in the following language(s)
- English
Media Type
Video Recording
Presentation Style
- Interview
STOCK CODE
TAT85
ISBN
9780980294743
Published
Melbourne
Filming location
Australia
Release year
2007
Copyright owner
ClickView
Publisher
Seven Dimensions