Counselling List of Training Resources - Training Video | Management Training | Customer Service Training


COUNSELLING: List of resources
Title & Format		Description

Insights and Strategies Series		Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ... More...

How to Develop Your People from the series: Take Away Training Series		Everyone needs a development plan with career goals, reviewed regularly. Psychologist Eve Ash provides some useful guide... More...

6 Ways to Prevent Sloppy Work from the series: Take Away Training Series		In this program, Psychologists Eve Ash and Peter Quarry, discuss why some staff deliver substandard work and offer p... More...

Conducting Successful Discipline Interviews from the series: Take Away Training Series		Many managers are confused by the difference between a discipline interview and a counselling or coaching session. Psy... More...

How to Mentor from the series: Take Away Training Series		In this program, Psychologists Eve Ash and Peter Quarry, discuss strategies for successful mentoring. The role of a ... More...

What's Really Going On? from the series: Coaching Challenges Series		Dana has noticed a change in Brad's performance. Previously a star performer, he is doing the minimum necessary. He ag... More...

Essential Counselling Skills from the series: Take Away Training Series		Learn the three main types of counselling skills and how to develop them to increase interpersonal effectiveness. ... More...

The Power of Empathy from the series: Take Away Training Series		Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio... More...

Counselling Poor Performers from the series: Take Away Training Series		Use a six-step approach to help staff improve their standard of work. ... More...

Coaching to Develop Motivation from the series: Performance Excellence Series		Discover why giving advice doesn't always help people to perform better at work. This results-oriented video demonstra... More...

Productive Counselling from the series: People Skills Series		Discover the major trap managers, team leaders and others fall into when counselling. Learn the difference bet... More...

Heather's Case from the series: The Improving Performance Series		Heather is the youngest clerical worker in a project team. She is angry about other staff who are inconsiderate, messy... More...

Ian's Case from the series: The Improving Performance Series		Ian works in an art department. Lately his work has been sloppy, he makes long personal phone calls, he drinks and he ... More...

Jude's Case from the series: The Improving Performance Series		Jude is a conscientious researcher in a professional market research team. Her supervisor, George, wants her to be mor... More...

Phil's Case from the series: The Improving Performance Series		Phil works in despatch. Complaints about mistakes and late deliveries have prompted his supervisor, Kris, to talk to h... More...

Solving the Problem from the series: The Improving Performance Series		Part three of Peter Quarry's powerful three-step formula for improving performance. ... More...

Solving Work Problems from the series: The Improving Performance Series		Covers job planning, counselling, disciplining and communication skills for managers. ... More...

The Improving Performance Series		A set of 8 programs to develop skills for managers to talk to staff about poor performance.... More...

What's Causing the Problem? from the series: The Improving Performance Series		Part two of Peter Quarry's powerful three-step formula for improving performance. ... More...

What's the Problem? from the series: The Improving Performance Series		Part one of Peter Quarry's powerful three-step formula for improving performance. ... More...