Video  Finder
Satisfying Customers
This title is part of the Hotlines Series
Duration: 14 minutes
Synopsis
Call centre professionals have to be knowledgeable about their products and services so they can offer advice and alternatives.
Key Learning Points
  • Be well informed
  • Add value
  • Follow through
Package Description
DVD with 8 page section in workbook including quizzes and to-dos.
Recommended Audiences
  • Telephone Staff
  • Service Staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
STOCK CODE
HL06
ISBN
9780980353273
Published
Melbourne
Filming location
Australia
Release year
2000
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions