Marcus must stop using a lucky dip and learn fair and effective selection strategies.

Marcus unorthodox approach to running Cutting Edge includes his method of selecting recruits. Carol is appalled that he spins a globe to achieve diversity; Dion points out that drawing names from a hat is no guarantee of fairness. Marcus believes both are non-discriminatory ways to attract and retain diverse clients, and that knowing how to put up an ironing board will sift out the best people for a position. Tammy points out the importance of a structured approach to interviewing, while Serena and Carol note networking and keeping shortlists of talented candidates as effective tools for winning good recruits. After much thought, Marcus applies a brand new measuring stick in the interests of achieving fairness, diversity and great talent. He promotes his Gen Y nephew Dion.

"Take steps to find the best recruits... it will be rewarding for you and them."

RECRUIT THE BEST

Don’t be biased
INSTEAD: Select staff impartially

Don’t be hasty
INSTEAD: Choose the best person for the job

Don’t use leading questions
INSTEAD: Use behavioral interviewing

Don’t be limited in your selection
INSTEAD: Seek diversity

• All staff

• DVD

• English

• Drama
• Comedy