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QUALITY SERVICE: List of resources
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Insights and Strategies Series
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Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
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Switch On - Caring
from the series:
Switch On Series
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Switch on Caring shows you can develop positive caring thinking patterns and behaviors. People in the caring professi...
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Switch On - Service
from the series:
Switch On Series
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Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide s...
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Enhancing Service
from the series:
Cutting Edge Communication Comedy Series 1-80
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Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver.
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Resolving Conflict
from the series:
Cutting Edge Communication Comedy Series 1-80
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A great program on essential skills for preventing and resolving conflict with best outcomes.
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Damage Control
from the series:
Difficult People and Situations Series
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In Damage Control you will explore a case study of a product launch delivery disaster and a very angry client - all s...
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Innovation & Continuous Improvement
from the series:
Workplace Excellence Series
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Inspire everyone to be creative, offer suggestions and make improvements. Identify opportunities to improve and teach...
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Managing Multiple Sites
from the series:
Learning a la Carte Series
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Eve Ash interviews Suzanne Dvorak, CEO, Marie Stopes International.
A major challenge for any growing organisation with...
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Passion for Service Excellence
from the series:
Workplace Excellence Series
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See the difference when people want to provide exceptional service. Learn that when you’re passionate about you...
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Leadership for Quality Service
from the series:
Learning a la Carte Series
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In this video, hear from a former Disney executive about how leadership can ensure that high quality customer service ...
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The Vision for Change
from the series:
A System of Change Series
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This video features Psychologist Peter Quarry and shows how a vision can power the change process. It covers seven steps...
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