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SERVICE: List of resources
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Consistent Sensational Service
from the series:
Cutting Edge Communication Comedy Series 1-80
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Consistent Sensational Service shows how caring for customers and what they’re going through, especially in tou...
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Starting Relationship Selling
from the series:
Cutting Edge Communication Comedy Series 1-80
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When Carol is left to train four staff to sell, she assumes none will succeed.
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Enhancing Service
from the series:
Cutting Edge Communication Comedy Series 1-80
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Listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver.
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Building Relationships
from the series:
Cutting Edge Communication Comedy Series 1-80
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Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting relation...
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Teaching Greetings
from the series:
Cutting Edge Communication Comedy Series 1-80
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Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
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Creating Positive Impressions
from the series:
Cutting Edge Communication Comedy Series 1-80
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Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Carol gi...
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