Video  Finder
Managing Grievances
This title is part of the Insights and Strategies Series
Duration: 17 minutes
Synopsis

Managing Grievances is a course designed to help you deal with complaints and grievances from staff. In this course HR expert Peter Wallbridge explains to psychologist Eve Ash the detailed steps to ensure grievances are well managed.

Once this course is completed, you will have learned how to assess the seriousness of problems, how to deal with low-level complaints and manage the more serious problems and how to start an investigation or inquiry. You will have learned about confidentiality issues and HR obligations for serious allegations.

Key Learning Points
  • Use steps to ensure grievances are managed well
  • Assess seriousness of problem and deal with low-level complaints
  • Manage more serious problems by starting an investigation
  • Identify confidentiality obligations and HR obligations for serious allegations
Recommended Audiences
  • Managers
  • Executives
Distributed in the following format(s)
  • DVD
  • Stream
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Interview
STOCK CODE
INSIGHTS34
ISBN
9781925176353
Published
Melbourne, Australia
Filming location
Melbourne, Australia
Release year
2015
Copyright owner
Seven Dimensions
Publisher
Seven Dimensions