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MANAGING CALL CENTRE STAFF: List of resources
Title & Format Price Description
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Switch On Series
USD $935.00 The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinkin...
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Passion for Service Excellence
USD $495.00 See the difference when people want to provide exceptional service: Be passionate about your work Make a posi...
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Recognition & Feedback
USD $495.00 Motivate people, develop skills and improve work performance: • Give immediate recognition and feedback • ...
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How to Manage & Motivate a Sales Team
USD $275.00 Sales managers all need to implement the seven essential skills covered in this program to ensure the success of their...
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Controlling Call Time
from the series: Hotlines Series
USD $275.00 Staff in call centres need to be able to control call time and manage talkative callers politely. ...
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Focusing on Results
from the series: Hotlines Series
USD $275.00 It is not enough for call centres staff to have the right manner. They must also focus on results. We all need to know...
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Meet the Dial Tones
from the series: Hotlines Series
USD $275.00 Jamie, Martin and David work in a call centre. They form a band, The Dial Tones, and write a song that strikes a ch...
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Staying Positive
from the series: Hotlines Series
USD $275.00 Call centres need their staff to stay positive. This program encourages staff to manage pressure and enjoy the team. ...
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Managing Call Centre Staff
USD $275.00 This video describes the latest research on staff turnover and the special characteristics of call center staff. L...
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