Shopping Cart (0)
Video  Finder
TelephoneSkillsSlimBanner.jpg
BUILDING RAPPORT: List of resources
Title & Format Price Description
Single Pixel White
Insights and Strategies Series
USD $4,697.00 Inspire best practice performance with up-to-date knowledge, insights and strategies from a range of business leaders ...
Single Pixel White
Switch On - Service
from the series: Switch On Series
USD $275.00   SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff that provide...
Single Pixel White
Switch On Series
USD $935.00 The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thinkin...
Single Pixel White
Getting Motivated
USD $275.00 An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mind...
Single Pixel White
02: Communicate Effectively
USD $275.00 Project positively, listen and respect others and be clear and engaging. ...
Single Pixel White
Teaching Greetings
USD $275.00 Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates t...
Single Pixel White
Passion for Service Excellence
USD $495.00 See the difference when people want to provide exceptional service: Be passionate about your work Make a posi...
Single Pixel White
Presenting with Impact
USD $275.00 Ideal for group training and self-development. With excellent workbook and handouts. A panel of sales experts hoste...
Single Pixel White
The Phone as a Friend
USD $275.00 Ideal for group training and self-development..with excellent workbook and handouts. Psychologist Peter Quarry and a ...
Single Pixel White
Overcoming Personal Barriers to Diversity
USD $275.00 Just about every organisation is interested in diversity and has introduced policies and programs that support diversi...
Single Pixel White
6 Ways To Build Rapport
USD $275.00 Learn useful ways for creating a bond and connection - regardless of whether you are in sales, service or any other ro...
Single Pixel White
The Power of Empathy
USD $275.00 Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and dealing with emotio...
Single Pixel White
Building Relationships
from the series: Hotlines Series
USD $275.00 Call centre operators are often the first and most important point of contact with the customer. They need to have...
Single Pixel White
Communicating Clearly
from the series: Hotlines Series
USD $275.00 Staff in call centres need to learn to communicate clearly, especially if someone has difficulty understanding. ...
Single Pixel White
Conveying a Professional Image
from the series: Hotlines Series
USD $275.00 People in call centres are the window into their organisation. They need to present a professional image over the phon...
Single Pixel White
Listening
USD $275.00 Find out common listening mistakes and how to really hear what people are saying. ...
Single Pixel White
Listening & Understanding
USD $495.00 Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize ...
Single Pixel White
Effective Listening
from the series: People Skills Series
USD $495.00 Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo...
Single Pixel White
Staff Can Do Too
USD $275.00 Teach frontline staff to meet customers' needs with the CAN DO formula. ...
Single Pixel White