Video  Finder
Receiving Feedback - Advanced Skills
This title is part of the Feedback Solutions Series
Duration: 14 minutes
Synopsis

Not everyone is skilled at giving feedback. This places a greater emphasis on the "seeker" to handle the "giver" in a way that will give the "seeker" what he or she needs. In other words, people need to use techniques that will assist the "giver" of the feedback to do the job effectively.

This video outlines a variety of skills and techniques viewers can use to deal with difficult situations when receiving feedback.

Key Learning Points
  • Solicit both positive and negative feedback
  • Respond if someone criticises you in public
  • Seek more details when someone gives you vague feedback
  • Reposition someone's long-winded feedback and get precise details
  • React positively if someone makes an aggressive personal attack
Learning Outcomes
By the end of this program, participants will know:
  • the five most difficult situations they may face when receiving feedback
  • how to deal with those difficult situations
Package Description
DVD with PDF workbook on disc
Recommended Audiences
  • All staff
  • Managers
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
STOCK CODE
FBACK04
ISBN
9781921635939
Published
Melbourne
Filming location
USA
Release year
1994
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions