Be Careful With Email
This title is part of the
Take Away Training Series
Synopsis
Avoid legal and other dangers, and increase email professionalism.
Learn the main 'email sins'.
Learn the main 'email sins'.
Key Learning Points
Emails may be monitored:
- Written form of communication
- Deleted message can still be retrieved
Emails are subject to laws:
- Use of 'in-house' email in recent court cases
Develop email policies:
- Use of software to monitor adherence to policy
- Rules about acceptable, unacceptable - eg. harassment
Policies need agreement:
- Senior managers must endorse, act as role models
Publicise policies:
- New starters - induction, employment contracts
- Clarify issues for all staff, eg. confidentiality, 'trade secrets', productivity, harassment, personal use, company monitoring
- Managers' responsibilities - monitoring, giving feedback
Email sins:
- Don't use email for critical feedback (a 'flame')
- Avoid long emails
- Don't use UPPER CASE (shouting!)
- Don't miss subject line
- Don't send large, unwanted emails
- Avoid unclear jargon
- Don't leave emails unmanaged
Email professionalism:
- Reply quickly
- Use name initially
- Respond in parts
- Number segments
- Use for meeting agendas
- Use email for public praise
- Sign off contact details
Package Description
DVD
Recommended Audiences
- All staff
- Managers
Distributed in the following format(s)
- DVD
Available in the following language(s)
- English
Media Type
Video Recording
Presentation Style
- Interview
STOCK CODE
TAT70
ISBN
9781925176698
Published
Melbourne
Filming location
Australia
Release year
2001
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions