Video  Finder
Be Careful With Email
This title is part of the Take Away Training Series
Duration: 15 minutes
Synopsis
Avoid legal and other dangers, and increase email professionalism.
Learn the main 'email sins'.
Key Learning Points

Emails may be monitored:

  • Written form of communication
  • Deleted message can still be retrieved

Emails are subject to laws:

  • Use of 'in-house' email in recent court cases

Develop email policies:

  • Use of software to monitor adherence to policy
  • Rules about acceptable, unacceptable - eg. harassment

Policies need agreement:

  • Senior managers must endorse, act as role models

Publicise policies:

  • New starters - induction, employment contracts
  • Clarify issues for all staff, eg. confidentiality, 'trade secrets', productivity, harassment, personal use, company monitoring
  • Managers' responsibilities - monitoring, giving feedback

Email sins:

  • Don't use email for critical feedback (a 'flame')
  • Avoid long emails
  • Don't use UPPER CASE (shouting!)
  • Don't miss subject line
  • Don't send large, unwanted emails
  • Avoid unclear jargon
  • Don't leave emails unmanaged

Email professionalism:

  • Reply quickly
  • Use name initially
  • Respond in parts
  • Number segments
  • Use for meeting agendas
  • Use email for public praise
  • Sign off contact details
Package Description
DVD
Recommended Audiences
  • All staff
  • Managers
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Interview
STOCK CODE
TAT70
ISBN
9781925176698
Published
Melbourne
Filming location
Australia
Release year
2001
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions