Coaching to Build Skills
This title is part of the
Performance Excellence Series
Synopsis
Discover an effective approach that can be used to build all types of skills, including technical, task-related skills such as preparing an invoice, or interpersonal skills such as handling a difficult customer.
This video also provides effective alternatives to four of the most common mistakes people make when coaching a new employee, and introduces a four-step model for building all types of skills (explain, demonstrate, practise, provide feedback).
Key Learning Points
- Avoid mistakes that coaches make when attempting to build skills
- Use a four-step technique for building a particular skill
- Explain tasks simply and clearly
- Demonstrate a task and have the employee practise it
- Provide feedback on the employee's progress
Package Description
DVD with workbook including quizzes, exercises and to-dos.
Recommended Audiences
- Managers
Distributed in the following format(s)
- DVD
Available in the following language(s)
- English
Media Type
Video Recording
Presentation Style
- Drama
STOCK CODE
PE02
ISBN
9781921635694
Published
Melbourne
Filming location
USA
Release year
1995
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions