Video  Finder
Focusing on Results
This title is part of the Hotlines Series
Duration: 13 minutes
Synopsis
It is not enough for call centres staff to have the right manner. They must also focus on results. We all need to know how we are doing and how to improve our performance.
Key Learning Points
  • Achieve targets
  • Get it right first time
  • Be committed to improvement
Package Description
DVD with 10 page section in workbook including quizzes and to-dos.
Recommended Audiences
  • Telephone Staff
  • Service Staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
STOCK CODE
HL11
ISBN
9780980353327
Published
Melbourne
Filming location
Australia
Release year
2000
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions