Conveying a Professional Image
This title is part of the
Hotlines Series
Synopsis
People in call centres are the window into their organisation. They need to present a professional image over the phone.
This program covers the importance of speaking well, welcoming customers and using effective protocols for putting people on hold and transferring calls.
This program covers the importance of speaking well, welcoming customers and using effective protocols for putting people on hold and transferring calls.
Key Learning Points
- Speak clearly
- Avoid jargon and slang
- Greet warmly
- Ask permission to hold
- Respect customers on hold
- Explain transfers
- Offer more service
Package Description
DVD with 8 page section in workbook including quizzes and to-dos.
Recommended Audiences
- Telephone Staff
- Service Staff
Distributed in the following format(s)
- DVD
Available in the following language(s)
- English
Media Type
Video Recording
Presentation Style
- Drama
STOCK CODE
HL02
ISBN
9780980353235
Published
Melbourne
Filming location
Australia
Release year
2000
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions