Video  Finder
The Problem of Nightmare Staff
This title is part of the Insights and Strategies Series
Duration: 15 minutes
Synopsis

The Problem of Nightmare Staff is a course providing strategies for successfully handling difficult people in your team. In this course Sadhana Smiles explains to Eve a range of strategies for dealing with problem staff. Sadhana provides practical advice on considering your management style, mindset and commitment. She focuses on agreeing on what the problem is and creating an action plan.

Once this course is completed, you will have learned to understand a person's position and how to reduce emotion and seek input, and apply various strategies for dealing with problem staff. You will have learned that a performance plan must involve measuring and training, and an exit must be carefully managed with warnings and written evidence.

Key Learning Points
  • Examine strategies for dealing with difficult staff
  • Understand the person’s position
  • Determine any impact of your management style and mindset
  • Reduce emotion and seek input
  • Agree on problem and develop action plan
  • Create a performance plan with measurable goals and specified training
  • Manage an exit carefully with warnings and written evidence
Recommended Audiences
  • Teams
  • Managers
Distributed in the following format(s)
  • DVD
  • Stream
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Interview
STOCK CODE
INSIGHTS50
ISBN
9781925176513
Published
Melbourne, Australia
Filming location
Los Angeles, USA
Release year
2015
Copyright owner
Seven Dimensions
Publisher
Seven Dimensions